Terms & Conditions
Effective Date: June 11, 2026
Business Name: PCT Professional Services LLC
Service Brand: PCT Client Customs / PCT Custom Builds™
Website: PCT Client Customs
Support Email: Support@pctproservices.com
Welcome to PCT Client Customs, a custom digital experience and link wrapping service operated by PCT Professional Services LLC.
These Terms & Conditions explain the rules, responsibilities, and expectations for using our website, booking appointments, purchasing custom services, submitting project materials, receiving digital files, and working with PCT Professional Services LLC.
By visiting this website, submitting a form, booking a session, purchasing a service, uploading materials, communicating with us about a project, or using any digital product or service provided by PCT Client Customs, you agree to these Terms & Conditions.
If you do not agree with these Terms & Conditions, please do not use this website or purchase services from PCT Client Customs.
1. About PCT Client Customs
PCT Client Customs provides custom digital experiences for service providers, small business owners, entrepreneurs, and brands that need polished, organized, client-facing digital tools.
Our services may include, but are not limited to:
Custom Link Wrapping™
Branded client portal-style pages
Custom business forms
Client dashboards
Digital service pages
Booking and payment link organization
Business intake pages
Mobile and desktop-friendly layouts
Embedded tool experiences
Firebase-ready or code-ready build areas
Temporary preview pages
Raw custom code delivery when included in the package
Digital experience planning and consultation
PCT Client Customs is a service brand of PCT Professional Services LLC.
All appointments, consultations, and services are provided virtually or by phone only. No walk-ins or in-person appointments are available.
2. Service Purpose
Our goal is to help clients turn their forms, links, booking pages, business tools, client portals, and service information into cleaner, branded digital experiences.
PCT Client Customs does not guarantee that a custom page, link wrap, form, dashboard, or digital experience will produce a specific number of leads, sales, clients, bookings, approvals, website visits, search rankings, ad approvals, or business results.
We provide digital build support, design organization, code-ready structure, and client-facing experience setup based on the package purchased and the information provided by the client.
3. Client Responsibility
Clients are responsible for providing accurate, complete, and timely information needed to complete their project.
This may include, but is not limited to:
Business name
Logo
Brand colors
Photos or images
Service descriptions
Pricing details
Booking links
Payment links
Form links
Client portal links
Dashboard details
Business policies
Contact information
Required disclaimers
Written content
Screenshots
Examples
Project instructions
Any materials needed for the requested build
A project timeline does not begin until all required items have been received, including payment, completed forms, signed agreements if required, and all necessary content, links, and materials.
Missing, late, incorrect, unclear, or incomplete information may delay the project.
4. Client Materials and Confidentiality
Clients may submit private business materials, links, forms, workflows, screenshots, documents, brand assets, client-facing information, or internal project details so PCT Client Customs can complete the requested service.
PCT Professional Services LLC respects client materials and treats submitted project information with care and confidentiality.
We do not sell, trade, rent, or intentionally share client materials with competitors or unrelated third parties.
Client materials are used only for purposes related to the requested service, including project planning, design, buildout, communication, revisions, delivery, recordkeeping, support, and service improvement.
Clients are responsible for making sure they have the legal right to submit and use any materials they provide to us.
By submitting materials, the client confirms that:
They own the materials or have permission to use them.
The materials do not violate another person’s copyright, trademark, privacy, publicity, or intellectual property rights.
The materials are accurate and lawful.
The materials do not contain harmful code, malware, unlawful content, or anything intended to damage a system, website, platform, or user.
The client has permission to share any third-party links, files, images, logos, documents, or platform materials submitted for the project.
PCT Professional Services LLC is not responsible for legal claims, platform issues, copyright disputes, trademark disputes, privacy complaints, or damages that arise from materials provided by the client.
5. Ownership of Work
Clients keep ownership of the original materials they provide to us.
PCT Professional Services LLC keeps ownership of its original business methods, templates, layouts, frameworks, workflows, internal systems, demo structures, service language, brand language, code structures, reusable snippets, design methods, training materials, and creative processes that existed before the client project or are used across multiple projects.
Once the client has paid in full, the client receives permission to use the final approved deliverables for their own business according to the package purchased.
Unless clearly stated in writing, clients may not resell, duplicate, redistribute, repackage, reverse engineer, claim ownership of, or give away PCT Client Customs templates, code structures, layouts, demos, forms, workflows, systems, or custom build methods as their own product or service.
Clients may not copy, steal, reproduce, or distribute PCT Client Customs website content, service descriptions, demo pages, forms, visuals, policies, templates, or branded materials without written permission.
6. Website Content and Brand Protection
All content on this website belongs to PCT Professional Services LLC unless otherwise stated.
This includes written content, service descriptions, brand wording, layout ideas, graphics, demo concepts, page structures, custom wording, product descriptions, button language, form structures, digital tool concepts, and other creative or technical materials.
You may view this website for personal or business decision-making purposes only.
You may not:
Copy or republish material from PCT Client Customs
Sell, rent, or sublicense material from PCT Client Customs
Reproduce, duplicate, or copy material from PCT Client Customs
Redistribute content from PCT Client Customs
Use our website or service language to create a competing copycat service
Claim our templates, layouts, or methods as your own
Use our brand name, logo, or artwork without permission
7. Payments and Fees
All prices are listed in U.S. dollars unless otherwise stated.
Payment is required before work begins unless a written payment arrangement has been approved by PCT Professional Services LLC.
Because our services involve custom planning, digital strategy, creative work, setup, review, communication, design, code preparation, and/or technical organization, payments may be non-refundable once a project has started, strategy has been provided, materials have been reviewed, custom work has begun, or digital files have been delivered.
PCT Professional Services LLC reserves the right to pause or stop work if payment is incomplete, late, disputed, reversed, or past due.
8. Refund Policy
Custom digital services are created specifically for each client and are not general off-the-shelf products.
For this reason, payments are generally non-refundable once work has started, materials have been reviewed, a custom direction has been planned, a consultation has taken place, digital setup has begun, or files have been delivered.
Refunds are not guaranteed for:
Client change of mind
Delayed client responses
Incomplete client materials
Client failure to submit required forms
Client failure to provide links, logos, content, or access details
Client abandonment of the project
Change in business direction
Third-party platform restrictions
Issues caused by client-edited code or files after delivery
Missed appointments
Services already started or completed
If a refund request is made, PCT Professional Services LLC may review the request at its discretion. Any approved refund, credit, or partial adjustment must be confirmed in writing.
9. Appointment Policy
The PCT Custom Build VIP Session is a 60-minute virtual strategy and design consultation for clients who are unsure which service to choose, need help selecting the right package, or have a specific custom request that requires live discussion.
This session is $75 and non-refundable once booked.
Clients may reschedule their appointment as many times as needed, as long as the reschedule request is made at least 24 hours before the scheduled appointment time.
Reschedule requests made less than 24 hours before the appointment may be treated as a missed appointment and may require a new booking fee.
This appointment is for consultation, clarification, planning, walkthrough support, design direction, and custom build guidance.
The VIP Session does not include completed design work, coding, revisions, setup, or full service delivery unless separately purchased through a PCT Client Customs or PCT Custom Builds service package.
Clients should arrive on time and prepared with any links, ideas, screenshots, forms, business details, questions, or project notes they want reviewed during the session.
If a client is more than 10 minutes late, the session may be shortened or rescheduled based on availability.
10. Project Timelines
Turnaround times are estimates and may vary based on the package purchased, project size, client response time, revision requests, third-party platform issues, missing information, or requested changes.
Complex builds, including client portals, dashboards, and full digital experience buildouts, may require additional time because they are custom projects.
A timeline begins only after:
The package is confirmed
Payment is completed
The required form is submitted
The agreement is signed, if applicable
All required links, content, photos, files, and brand materials are received
Missing information, incomplete forms, unpaid invoices, unsigned agreements, late content, unclear instructions, or delayed responses may delay the project.
11. Revisions and Change Requests
Revision details depend on the package purchased.
Revisions are meant to refine the approved project direction. They may include reasonable edits to wording, layout, links, buttons, colors, sections, screenshots, or clarification details.
Revisions do not include a full redesign, a completely new concept, a new business model, a different service package, a new dashboard structure, a new form system, or major changes outside the original project scope unless approved as a paid add-on.
Additional revision rounds, live designer calls, extra pages, extra link wraps, new tools, new forms, new dashboards, or expanded custom work may require an additional fee.
12. Client Approval and Final Delivery
Clients are responsible for reviewing previews, drafts, links, forms, buttons, spelling, pricing, contact details, policies, and project information before final approval.
Once a project is approved and delivered, the client is responsible for saving, storing, uploading, embedding, publishing, maintaining, and using the delivered materials unless ongoing support has been purchased.
PCT Professional Services LLC is not responsible for errors, broken links, outdated content, platform changes, deleted files, or client-made edits after delivery unless a separate support service has been purchased.
13. Third-Party Platforms and Tools
Some projects may involve third-party platforms such as HoneyBook, Hostinger, Firebase, Google Forms, Jotform, Canva, Calendly, booking pages, payment processors, domain providers, hosting companies, client portals, CRM tools, or other outside platforms.
PCT Professional Services LLC does not own or control these third-party platforms.
We are not responsible for third-party platform outages, billing issues, policy changes, connection errors, refused embeds, login problems, domain issues, account restrictions, account suspensions, data loss, technical limitations, or changes made by those platforms.
If a third-party platform blocks embedding, refuses connection, changes its code, updates its policies, or stops supporting a feature, we may suggest an alternate display method, button flow, redirect option, or code-safe workaround when possible.
Clients are responsible for maintaining their own third-party accounts, subscriptions, logins, passwords, billing, permissions, and platform access.
14. Digital Delivery
Most PCT Client Customs services are delivered digitally through links, preview pages, files, code, screenshots, forms, email, or online platforms.
The client is responsible for downloading, copying, saving, embedding, or storing delivered files and instructions.
PCT Professional Services LLC is not responsible for lost files, deleted emails, expired links, device issues, client-side editing errors, or platform changes after delivery.
15. No Guarantee of Results
PCT Professional Services LLC works to provide professional, polished, and functional digital experiences based on the client’s package, materials, and project needs.
However, we do not guarantee specific business results, including but not limited to:
Sales
Revenue
Bookings
Leads
Website traffic
Search engine rankings
Ad approval
Ad performance
Customer responses
Platform approval
Conversion rates
Business growth
Client retention
Third-party software performance
The success of a project may depend on the client’s offer, audience, pricing, marketing, communication, traffic, follow-up, business operations, platform access, and ongoing use of the delivered materials.
16. Advertising and Platform Compliance
PCT Client Customs aims to provide clear, professional, and trustworthy digital service pages that support a better user experience.
However, PCT Professional Services LLC cannot guarantee that any website, landing page, link wrap, advertisement, service page, or digital experience will be approved by Google Ads, Microsoft Advertising, Meta, TikTok, Pinterest, or any other advertising platform.
Advertising platforms have their own rules, review processes, verification requirements, landing page standards, account history reviews, and compliance decisions.
Clients are responsible for ensuring that their ads, offers, claims, pricing, disclaimers, business information, and landing pages comply with the advertising platforms they choose to use.
If a client requests ad-friendly wording, compliance cleanup, or landing page improvements, PCT Client Customs may assist within the purchased service scope. Final approval is always controlled by the platform.
17. Cookies and Tracking
This website may use cookies or similar technologies to support website functionality, improve user experience, understand visitor activity, support marketing, operate embedded tools, and help the website work properly.
Some cookies may be required for the website or third-party tools to function. Optional cookies may be controlled through browser settings or cookie preferences where available.
By using this website, you understand that cookies and third-party tools may be used as part of the website experience.
18. Privacy and Data
PCT Professional Services LLC respects the privacy of users and clients.
Information submitted through this website, forms, booking pages, payment tools, or project communications may be used to respond to inquiries, provide services, process bookings, complete projects, send project updates, maintain business records, and support the client relationship.
We do not sell client information.
We may share information only when needed to provide services, operate business tools, process payments, comply with legal obligations, resolve disputes, prevent fraud, protect our rights, or support the platforms used to deliver services.
For more details, please review our Privacy Policy.
19. Security Limits
We take reasonable steps to protect client information and submitted materials.
However, no website, email provider, form, hosting platform, payment processor, cloud tool, or online system can be guaranteed 100% secure.
Clients should not submit highly sensitive personal, financial, medical, legal, or confidential client information unless it is necessary for the project and they are authorized to share it.
PCT Professional Services LLC is not responsible for unauthorized access, platform breaches, third-party security failures, or issues caused by tools or platforms outside our control.
20. User Conduct
Users and clients agree to communicate respectfully and use this website and our services lawfully.
You may not use this website or our services to:
Submit false or misleading information
Upload harmful files or malicious code
Harass, threaten, insult, or abuse PCT staff or representatives
Request illegal, deceptive, harmful, or unethical services
Misrepresent your identity or business
Violate another person’s privacy or intellectual property rights
Attempt to disrupt, damage, or interfere with our website or systems
Use our services to create fraudulent, misleading, or harmful content
We reserve the right to refuse service, pause a project, cancel access, remove content, or decline future work if a user violates these terms or behaves in a disrespectful, unsafe, abusive, dishonest, or unlawful manner.
21. Comments, Reviews, Testimonials, and Submissions
If users submit comments, reviews, testimonials, feedback, messages, or public responses, they are responsible for what they post.
By submitting public feedback, comments, or testimonials, you give PCT Professional Services LLC permission to use, display, edit for clarity, and share that content for business, marketing, website, portfolio, or promotional purposes unless you request otherwise in writing.
We may remove comments or submissions that are offensive, false, unlawful, harmful, abusive, spammy, misleading, or inappropriate.
We will not publicly display private client materials, private dashboards, confidential workflows, or sensitive project files without permission.
22. Links to Other Websites
Our website may include links to third-party websites, forms, booking pages, payment processors, platforms, tools, social media pages, or resources.
We are not responsible for the content, policies, privacy practices, security, availability, or performance of third-party websites.
Visiting or using third-party links is at the user’s own discretion.
23. Content Liability
Clients are responsible for the content they ask us to place, organize, link, embed, or display in their custom digital experience.
PCT Professional Services LLC is not responsible for claims, disputes, damages, platform restrictions, or legal issues caused by client-provided content, third-party tools, client business claims, client pricing, client promises, client offers, client testimonials, client policies, or client platform accounts.
Clients agree to protect and hold PCT Professional Services LLC harmless from claims that arise from their submitted materials, business operations, customer disputes, advertising claims, platform accounts, or misuse of delivered materials.
24. Limitation of Liability
To the fullest extent allowed by law, PCT Professional Services LLC is not responsible for indirect, incidental, special, consequential, or punitive damages arising from use of this website, services, digital tools, client materials, third-party platforms, project delays, technical errors, lost data, business interruptions, ad disapprovals, lost revenue, or project outcomes.
Our total liability for any claim related to a service shall not exceed the amount paid by the client for the specific service connected to the claim.
Nothing in these Terms & Conditions limits rights or responsibilities that cannot legally be limited under applicable law.
25. Indemnification
You agree to protect, defend, and hold harmless PCT Professional Services LLC, its owner, representatives, contractors, affiliates, and service providers from claims, damages, losses, expenses, disputes, or legal fees that arise from:
Your use of the website or services
Your submitted materials
Your violation of these Terms & Conditions
Your violation of another person’s rights
Your business operations
Your client relationships
Your advertising claims
Your third-party platform accounts
Your misuse of delivered files, links, code, or tools
Your edits or changes made after delivery
26. Right to Refuse Service
PCT Professional Services LLC reserves the right to refuse, pause, or discontinue service at our discretion.
Reasons may include, but are not limited to:
Abusive communication
Unsafe behavior
Nonpayment
Payment disputes or chargebacks
Repeated missed appointments
Unclear project scope
Dishonest information
Requests outside our service ability
Misuse of our work
Requests involving illegal, harmful, deceptive, or unethical activity
We believe in clear, professional, and respectful communication from both sides.
27. Updates to These Terms
We may update these Terms & Conditions at any time.
Updates will be posted on this page with a revised effective date.
Continued use of this website or our services after updates are posted means you accept the updated Terms & Conditions.
28. Governing Law
These Terms & Conditions are governed by the laws of the State of Georgia, without regard to conflict of law principles.
29. Contact Information
For questions about these Terms & Conditions, appointments, custom build services, submitted materials, project support, or digital delivery, please contact:
PCT Custom Builds™ by PCT Professional Services LLC
Support Email: Support@pctproservices.com
Headquarters: 8735 Dunwoody Place, Ste R, Atlanta, GA 30350
Virtual appointments and phone consultations only. No walk-ins.
30. Agreement Statement
By using this website, booking an appointment, purchasing a service, submitting project materials, or working with PCT Client Customs, you confirm that you have read, understood, and agreed to these Terms & Conditions.